Shipping Protection

🛡️ Priority Order Coverage: Secure & Seamless Delivery

While we meticulously pack every order to ensure your curated provisions and natural treats arrive perfectly, transit uncertainties like misdeliveries or package theft can occasionally occur. To guarantee your selections reach your doorstep without a hitch, we strongly encourage opting into our Priority Order Coverage at checkout.

✅ WITH PRIORITY COVERAGE (Highly Recommended) Enjoy complete peace of mind. If your package is lost, damaged in transit, or stolen, our concierge team steps in to provide a VIP resolution:

• Expedited Replacements: We will immediately authorize and dispatch a brand-new shipment to you within 24 business hours (Monday-Friday).

• Zero Courier Delays: You will not be subjected to drawn-out shipping investigations. We cover the cost of your replacement upfront so you can enjoy your goods without the wait.

• Effortless Claim Process: We manage all backend disputes with the logistics provider on your behalf. (Please note: The carrier may occasionally request a simple confirmation from you regarding the delivery status).

⚠️ WITHOUT PRIORITY COVERAGE (Standard Processing) If you choose to opt out of this protection plan, your order will be subject to standard e-commerce logistics protocols and carrier liabilities:

• Standard Investigation Timelines: In the event of an issue, we will initiate a formal trace with the courier. This process requires a mandatory 3-business-day internal review before any further action can be evaluated.

• Courier-Dependent Outcomes: Any potential replacements or resolutions will strictly hinge on the final verdict of the shipping provider's investigation, which often spans several weeks.

• Transfer of Liability: Please be aware that once your package is successfully scanned and handed off to our logistics partners, we cannot assume financial responsibility for weather-related damages, porch theft, or carrier misplacements.

💡 Pro Tip: If you decide to decline the Priority Coverage and reside in a busy neighborhood, we highly recommend routing your delivery to a secure workplace address or a certified parcel locker to ensure its safety.