Refund policy
Refund and Return Policy
Last Updated: August 25, 2026
Thank you for shopping with IsleFern.
We are committed to providing quality products and excellent customer service. Please carefully review our refund and return policy before placing an order.
Order Cancellation
Customers may request an order cancellation shortly after placing an order.
Once an order has entered processing, fulfillment, or shipping preparation, cancellation requests may no longer be accepted.
If your order has already been shipped, you must follow the return process described in this policy.
Return Eligibility
We accept eligible return requests within 30 days after the confirmed delivery date.
To be eligible for a return:
• You must contact us before sending any item back.
• The item must be unused and in its original condition.
• The item must include original packaging and accessories when applicable.
• You must provide your order number and purchase details.
All returns must receive prior approval from IsleFern. Unauthorized returns may not be accepted.
Return Process
Before returning any product, customers must contact IsleFern for return instructions.
Please do not send items back without receiving return authorization.
Returned items sent without approval may be refused or may not qualify for a refund.
Non-Returnable Items
Returns may not be accepted for:
• Products that have been used, damaged, modified, or altered.
• Items returned without authorization.
• Items missing original packaging or accessories.
• Products damaged due to improper use or handling.
• Orders affected by incorrect customer-provided shipping information.
Certain products may have additional return restrictions due to hygiene, safety, or product protection requirements.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
• Your order number.
• A description of the issue.
• Clear photos or videos showing the problem.
We will review your request and provide an appropriate solution.
Shipping Delays
Our estimated delivery timeframe is:
15–30 days after shipment.
Delivery times are estimates and are not guaranteed.
Shipping times may be affected by:
• International transportation.
• Customs processing.
• Carrier delays.
• Weather conditions.
• Holidays.
• Local delivery services.
• Other circumstances outside our control.
Orders that remain within the estimated delivery timeframe are not considered delayed and do not qualify for refunds based solely on delivery time.
Lost or Missing Packages
If tracking information shows that your order is still in transit, the package is not considered lost.
Customers should allow sufficient time for carrier investigations before requesting a resolution.
If a package is confirmed lost during transportation, IsleFern will review the situation and provide an appropriate solution.
Delivered Packages
If tracking information confirms delivery but you cannot locate your package, please:
• Check your delivery location.
• Ask household members or neighbors.
• Contact your local delivery carrier.
A package confirmed as delivered by the carrier is considered successfully delivered unless clear evidence indicates otherwise.
Refund Processing
Approved refunds will be issued to the original payment method.
Refund processing times depend on your bank, payment provider, or credit card company.
IsleFern does not control third-party processing times.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrectly shipped due to our error.
Original shipping fees are generally non-refundable.
Chargebacks and Payment Disputes
Before submitting a chargeback or payment dispute, customers are encouraged to contact IsleFern first so we can attempt to resolve the issue.
We reserve the right to review refund requests and payment disputes to protect against unauthorized claims or misuse of our services.
Contact Information
IsleFern
Owner/Operator:
ELLIS ASHANNI
Website:
IsleFern.com