Shipping policy
Shipping Policy
Last Updated: August 25, 2026
Thank you for shopping with IsleFern.
This Shipping Policy explains our order processing, shipping methods, estimated delivery times, and customer responsibilities.
Order Processing Time
Orders are processed after payment has been successfully confirmed.
Processing times may vary depending on:
• Product availability.
• Order volume.
• Holidays.
• Operational circumstances.
Orders are not considered shipped until they have been transferred to the shipping carrier.
Once your order has shipped, tracking information or shipping updates may be provided when available.
Estimated Delivery Time
Our estimated delivery timeframe is:
15–30 days after shipment.
Please note that delivery times are estimates and are not guaranteed.
The delivery period begins after your order has been processed and shipped, not from the date the order was placed.
Actual delivery times may vary depending on:
• Shipping carrier performance.
• Customs processing.
• International transportation.
• Weather conditions.
• Holidays.
• Local delivery services.
• Other circumstances outside our reasonable control.
Tracking Information
Once your order has shipped, tracking information may be provided when available.
Please allow several business days for tracking information to become active or update after shipment.
A lack of immediate tracking updates does not mean that your package has been lost.
Customers are responsible for monitoring tracking information and ensuring delivery details are correct.
International Shipping
IsleFern may ship orders internationally depending on product availability and destination.
International shipments may be subject to:
• Customs inspections.
• Import procedures.
• Local regulations.
• Taxes or duties.
Customers are responsible for any customs fees, import taxes, duties, or additional charges required by their local authorities.
Customer Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully verify:
• Full name.
• Shipping address.
• Apartment or unit number.
• Contact information.
IsleFern is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or inaccurate information provided by the customer.
Delayed Orders
Although we work to provide reliable shipping services, delays may occasionally occur.
Delays caused by:
• Shipping carriers.
• Customs authorities.
• Weather conditions.
• Holidays.
• Transportation interruptions.
• Other circumstances outside our reasonable control.
do not automatically qualify for refunds while the package remains within the estimated delivery timeframe.
Lost Packages
If tracking information indicates that a package may be lost, customers should contact IsleFern.
We will review the shipping information and work with the appropriate carrier when necessary.
If a shipment is confirmed lost during transportation, IsleFern will review the situation and provide an appropriate resolution.
Delivered Packages
If tracking information confirms that your package has been delivered but you cannot locate it, please:
• Check your delivery location.
• Ask household members or neighbors.
• Contact your local delivery carrier.
A package marked as delivered by the shipping carrier is considered successfully delivered unless clear evidence indicates otherwise.
Refused Packages
If a customer refuses delivery without a valid reason, any additional costs caused by:
• Return shipping.
• Handling fees.
• Additional transportation costs.
may be deducted from any approved refund.
Contact Information
IsleFern
Owner/Operator:
ELLIS ASHANNI
Website:
IsleFern.com
Email:
PageMalaquias21455@hotmail.com